The privacy and security of the personal information we maintain is of the utmost importance to the Gay & Lesbian Community Services Center of Orange County, Inc. On or about December 26, 2025, we learned that an unauthorized individual may have accessed our network.
Upon learning of the incident, we promptly took additional steps to secure the environment and commenced a prompt and thorough investigation assisted by external cybersecurity professionals. Following the completion of the investigation, it was determined that some files may have been accessed or removed by the unauthorized individual(s) between approximately December 25, 2025 and December 26, 2025. We have no evidence directly linking this incident to specific incidents of financial fraud or identity theft. Nevertheless, we conducted a thorough manual review of the impacted data. After extensive efforts to identify, review, and analyze the impacted data, on May 6, 2026, we determined that the potentially impacted files may contain personal information of certain individuals. We are notifying potentially impacted individuals via U.S. mail to the extent a mailing address is available commencing on or about June 5, 2026.
The potentially impacted data contained personal information of certain individuals that may include one or more of the following: full name, date of birth, Social Security number, diagnosis information, prescription information, medical history and treatment information, medical record number, health insurance information, driver’s license number, government identification number, state identification number, passport number, taxpayer identification number, financial account information, biometric identifiers, financial account information, and payment card information. The types of impacted information varied by individual.
Notified individuals have been provided with best practices to protect their information. We remind individuals to remain vigilant in reviewing financial account statements on a regular basis for any fraudulent activity. Please see the “Other Important Information” section below with additional information to help further safeguard your personal information.
We are committed to maintaining the privacy of personal information in our possession and have taken many precautions to safeguard it. We continually evaluate and modify our practices to enhance the security and privacy of the personal information we maintain.
For further questions about this incident, individuals may contact the dedicated response line at 1-833-289-2974 (toll free), available Monday through Friday, between the hours of 8 a.m. and 8 p.m. Eastern Time.
– OTHER IMPORTANT INFORMATION –
1. Placing a Fraud Alert.
We recommend that you place a one-year “Fraud Alert” on your credit files, at no charge. A fraud alert tells creditors to contact you personally before they open any new accounts. To place a fraud alert, call any one of the three major credit bureaus at the numbers listed below. As soon as one credit bureau confirms your fraud alert, they will notify the others.
Equifax Equifax Information Services LLC P.O. Box 105069, Atlanta, GA 30348-5069 www.equifax.com/personal/credit-report-services/credit-fraud-alerts/ 1-888-EQUIFAX (1-888-378-4329) Experian P.O. Box 9532, Allen, TX 75013 www.experian.com/fraud 1-888-EXPERIAN (1-888-397-3742) TransUnion Fraud Victim Assistance Department P.O. Box 2000, Chester, PA 19016 www.transunion.com/fraud-alerts 800-916-8800; 800-680-7289
2. Consider Placing a Security Freeze on Your Credit File.
If you are very concerned about becoming a victim of fraud or identity theft, you may request a “Security Freeze” be placed on your credit file at no cost. A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your credit report or any information from it without your express authorization. You may place a security freeze on your credit report by sending a request in writing, by mail, to all three nationwide credit reporting companies. To find out more on how to place a security freeze, you can use the following contact information:
Equifax Security Freeze Equifax Information Services LLC P.O. Box 105788, Atlanta, GA 30348-5788 www.equifax.com/personal/credit-report-services/credit-freeze/ 1-888-EQUIFAX (1-888-378-4329) Experian Security Freeze P.O. Box 9554, Allen, TX 75013 www.experian.com/freeze 1-888-EXPERIAN (1-888-397-3742) TransUnion Security Freeze P.O. Box 160, Woodlyn, PA 19094 www.transunion.com/credit-freeze 800-916-8800; 888-909-8872
In order to place the security freeze, you will need to supply your name, address, date of birth, Social Security number and other personal information such as copy of a government issued identification. After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze. If you do place a security freeze prior to enrolling in a credit monitoring service, you will need to remove the freeze in order to sign up for the credit monitoring service. After you sign up for the credit monitoring service, you may refreeze your credit file.
3. Obtaining a Free Credit Report.
Under federal law, you are entitled to one free credit report every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online at www.annualcreditreport.com. Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize. Verify all information is correct. If you have questions or notice incorrect information, contact the credit reporting company.
4. Protecting Medical Information.
As a general matter, the following practices can help deter, detect, and protect from medical identity theft. For more information visit consumer.ftc.gov/articles/what-know-about-medical-identity-theft. Only share health insurance cards with health care providers and other family members who are covered under the insurance plan or who help with medical care. Review the “explanation of benefits statement” which is provided by the health insurance company. Follow up with the insurance company or care provider for any items not recognized. If necessary, contact the care provider on the explanation of benefits statement and ask for copies of medical records from the date of the potential access (noted above) to current date. Ask the insurance company for a current year-to-date report of all
services paid for the impacted individual as a beneficiary. Follow up with the insurance company or the care provider for any items not recognized.
5. Additional Helpful Resources.
Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Checking your credit report periodically can help you spot problems and address them quickly. If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement agency and file a police report. Be sure to obtain a copy of the police report, as many creditors will want the information it contains to absolve you of the fraudulent debts. You may also file a complaint with the FTC by contacting them on the web at www.ftc.gov/idtheft, by phone at 1-877-IDTHEFT (1-877-438-4338), or by mail at Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Your complaint will be added to the FTC’s Identity Theft Data Clearinghouse, where it will be accessible to law enforcement for their investigations. In addition, you may obtain information from the FTC about fraud alerts and security freezes.
Iowa Residents: You may contact law enforcement or the Iowa Attorney General’s Office to report suspected incidents of identity Theft: Office of the Attorney General of Iowa, Consumer Protection Division, Hoover State Office Building, 1305 East Walnut Street, Des Moines, IA 50319, www.iowaattorneygeneral.gov, Telephone: 515-281-5164.
Maryland Residents: You may obtain information about avoiding identity theft from the Maryland Attorney General’s Office: Office of the Attorney General of Maryland, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202, www.marylandattorneygeneral.gov, Telephone: 888-743-0023.
Massachusetts Residents: Under Massachusetts law, you have the right to obtain a police report in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.
New Mexico Residents: You have rights under the federal Fair Credit Reporting Act (FCRA). These include, among others, the right to know what is in your file; to dispute incomplete or inaccurate information; and to have consumer reporting agencies correct or delete inaccurate, incomplete, or unverifiable information. For more information about the FCRA, please visit www.consumer.ftc.gov/articles/pdf-0096-fair-credit-reporting-act.pdf or www.ftc.gov.
New York Residents: You may obtain information about preventing identity theft from the New York Attorney General’s Office: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; ag.ny.gov/consumer-frauds-bureau/identity-theft; Telephone: 800-771-7755.
North Carolina Residents: You may obtain information about preventing identity theft from the North Carolina Attorney General’s Office: Office of the Attorney General of North Carolina, Consumer Protection Division, 9001 Mail Service Center, Raleigh, NC 27699-9001, www.ncdoj.gov, Telephone: 877-566-7226 (Toll-free within North Carolina), 919-716-6000.
Oregon Residents: You may obtain information about preventing identity theft from the Oregon Attorney General’s Office: Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096, www.doj.state.or.us, Telephone: 877-877-9392.
Rhode Island Residents: You may contact law enforcement, such as the Rhode Island Attorney General’s Office, to report incidents of identity theft or to learn about steps you can take to protect yourself from identity theft. You can contact the Rhode Island Attorney General at: Rhode Island Office of the Attorney General, 150 South Main Street, Providence, RI 02903, www.riag.ri.gov, 401-274-4400. There were 481 Rhode Island residents impacted by this incident.
Washington D.C. Residents: You may obtain information about preventing identity theft from the Office of the Attorney General for the District of Columbia, 400 6th Street NW, Washington D.C. 20001, oag.dc.gov/consumer-protection, Telephone: 202-442-9828.
To view PDF version: GLCC-webpage-notice38133365.1.docx
